Re-opening of our Practices

2020.05.28

Dear Patients/Parents,

Here at The London Orthodontic Group we are excited and ready to get back to seeing patients from 8th June and see you all that we have missed so much! The world has changed since we saw you last and we are all still coming to grips with the pandemic and the sacrifices everyone has had to make.

In our practice, we are planning a measured re-opening and taking careful steps to ensure safety for all, while at the same time there is a strong desire to get every patient’s treatment back on track as soon as possible so treatments can finish on time in a healthy manner. We will be following rigorous scheduling protocols, have introduced specific measures and excluded/postponed certain procedures to make this re-opening smooth and safe. We will soon start reaching out to patients on a first-cancelled-first-rescheduled basis and will be providing a complete updated guide of the new regulations/procedures for every appointment.  Patients that were due to have an appointment that were not previously scheduled – will be contacted subsequently.

As we anticipate an increased demand for our appointments, we will be contacting patients requiring urgent and immediate care first. Please note that we have extended our opening hours and will be working harder than ever to offer appointments and safely see all our patients as soon as a possible. We ask and thank you for your patience during this period, as we have to reschedule over 1000 appointments! Please be assured that we will arrange appointments and get orthodontic treatment restarted for everyone very soon!

Although changes in scary times may increase uncertainty, certain things HAVE NOT CHANGED in our practice; our core values remain the same: Respect for the trust our patients and their families place upon us, honesty and kindness to anyone requesting our service and the highest quality of comprehensive orthodontic treatment.

This time away has only served to make us even more thankful for each of you. We would ask for your understanding, as we make every effort to continue our work in this “new normal”.

Stay healthy, stay calm and stay positive.

The London Orthodontic Group

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