Code of good practice

Code of good practice

At The London Orthodontic Group we listen to patients’ views and learn from them. We communicate with patients in a courteous, friendly, professional manner.

Patients are provided with the standard of care that we would expect to receive ourselves and we make sure that patients receive full information about our services, their treatment and its cost.

We may refer patients for further professional advice and treatment where appropriate and we are committed to ensuring that we keep our professional skills and knowledge up to date.

In our practice we will:

Out of hours
An emergency rota will operate, and details will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will always be correct and up to date.

Approved By: Rosy Oli
Date Published: 24/09/2021