Code of practice for handling Complaints

Code of practice for handling Complaints

In this practice, we take complaints very seriously and try to ensure that all patients are pleased with their experience of our services. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

Complaints made to the practice

Complaining to NHS England
We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach the NHS England if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.

NHS England Customer Support Centre,
PO Box 16738,
Redditch.
B97 9PT,
Telephone: 03003112233 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: [email protected]

Parliamentary & Health Service Ombudsman Millbank Tower
Millbank,

London
SW1P 4QP
Telephone: 0345 015 4033
Email: www.ombudsman.org.uk

Dental Complaints Service Stephenson House
2 Cherry Orchard Road Croydon
CR0 6BA
Telephone: 020 8253 0800 (Monday – Friday 9am – 5pm)

General Dental Council
37 Wimpole Street
London
W1G 8DQ
Telephone: 0845 222 4141 or 020 7887 3800
Email: www.gdc-uk.org

Approved By: Rosy Oli
Date Published: 24/09/2021